Andrew Ng said: “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think AI will transform in the next several years.”
This is 100% correct, as artificial intelligence is changing the way several industries operate. Its effects also reverberate in the iGaming sector, revolutionizing how players in Canada play games.
This article runs you through how online casinos Canada work and how AI is used on these platforms. Stay tuned.
What Are Online Casinos?
Before we take a look at the way AI is shaping the iGaming industry, it’s important to understand what online casinos are. Online casinos are sites featuring games ranging from slots and table games to live dealers and specialty titles.
In Canada, only individuals who are at least 18 or 19 years old (depending on the province) can register on these platforms and access their offerings. Online casinos are just like land-based casinos. The only difference is that you’re not going to a building hosting casino games; rather, you’re playing online.
DID YOU KNOW: According to a report by ReadWrite, there are over 19 million online gamblers in Canada. This means that the iGaming industry is thriving in the nation and is primed to grow in the coming years.
4 Ways Artificial Intelligence Is Helping Online Casinos
AI is redefining online casinos in Canada in several ways. Here are four of the most notable:
Making Games Fairer
When people look for reliable online casinos Canada, they want to be sure that they’re fair across the board. With AI in the mix, random number generators can function as intended, delivering different outcomes on every play or session without errors. That said, AI checks the activity of players simultaneously to ensure that no one is using an advanced tool to cheat. This makes the playing ground level for everyone.
Keeping Players Safe
Safety is important at online casinos, and artificial intelligence comes in clutch to ensure that players are protected in different ways. For starters, if someone is playing or spending too much at an online casino, this could indicate a gambling addiction. AI takes note of these accounts and recommends that they take a break. If these players don’t listen to its advice, it’ll alert casino staff to suspend their accounts.
AI technology safeguards online gambling sites by making sure they’re void of thieves and hackers. It’s always on the lookout for suspicious activity, like someone using a wrong password on an account or an individual playing with large amounts of money at a stretch. When it spots these problems, it forwards them to the casino’s ethical team and they’ll take it from there.
DID YOU KNOW: In 2025, Paddy Power and Betfair were hacked. This resulted in the information of over 800,000 users being compromised. Although we can’t tell why this event happened, most casino sites are beefing up their security systems with AI serving as the watchdog that gives an alert when something strange is happening.
Creating Better Games
Game designers employed by software providers around the world use AI to create immersive and fun games. For context, AI can give context on games that people like and suggestions on refinements required.
These processes are automated, allowing studios to release casino games every fortnight. With the high influx of these games, the chances of players getting bored at their preferred casino is almost non-existent.
Providing Customer Support
Regardless of how perfect a site might seem, you’ll most likely encounter issues at some point. When this happens, you can get help from the site’s live chat support.
This customer care route at most Canadian online casinos are manned by chat bots. These bots ask you what issues you’re facing. Once you answer, they’ll deliver answers on how you can resolve them. This means you can get back to gaming-related activities in record time.
But while chat bots are a thing, players can request a transfer to an actual customer agent. This route is usually suggested when you’ve got a more serious issue (i.e., failed deposits or bonuses not being credited to your account).
Challenges and Concerns of AI in the Online Casino Scene
While artificial intelligence offers help in several ways at iGaming sites, many Canadians have concerns about it.
For starters, some people worry that AI will snoop on and share their personal information without authorization. As such, it’s up to operators to ensure that their casino sites do all they can to protect user data.
Another concern is that artificial intelligence could get better at keeping people playing games. This could be the case as it can pool data from millions of players to diagnose what they really like. To steer people away from gambling addictions, online casinos in Canada must integrate responsible gaming tools that ensure players stay in control.
AI’s Future at Canadian Online Casinos
AI is here to stay, there’s no two ways about that. As technology continues to advance, there’s a chance that AI could deduce problems before they occur and resolve them. We also expect Canadian online casinos to use AI to ensure players’ experiences are safer and fairer across the board.
Former IBM CEO, Ginni Rometty, once said that: “AI will not replace people, but people who use AI will replace people who don’t.” So, while there’s increased sentiment that AI will see people lose their jobs, the reality is that only those who understand the ins and outs of this technology will ride the storm. And at AI-driven online casinos in Canada, the latter set of individuals are doing their job effectively and efficiently, creating a better experience for players.